Customer Service
Explore Our FAQs
Orders & Shipping
All orders are shipped from our Melbourne Warehouse using Australia Post’s E-Parcel service. Once dispatched, please allow between 2-5 business days for your order to arrive.
Orders $150 and over will be delivered FREE* of charge.
Orders $149.99 and under will be delivered for a flat fee of $9.95.
For more information, please refer to our Delivery & Returns page.
Unfortunately we do not currently deliver internationally. Sign up to our newsletter and be the first to know when we announce delivery to new countries.
When your order leaves our warehouse, you will receive a dispatch confirmation email from Australia Post. In order to track your parcel, please click the link embedded in the email.
Returns & Warranty
If your order is showing that it’s been delivered but you’re yet to receive it, please contact our Customer Service team on the below phone number or email and they will be able to assist you.
Phone: 1800 709 714 (AEST business hours)
Email: support@fackelmann.com.au
Unfortunately, as soon an order has been placed it joins a queue for dispatch to ensure your order reaches you as soon as possible. Therefore, once processed, we are unable to change or cancel an order.
If you purchased through our website please refer to our Delivery & Returns. Otherwise, please return your Wüsthof product to the place of purchase for a replacement or refund.
To make a warranty claim, submit a request through our Warranty Page.
General
WÜSTHOF’s proprietary state-of-the-art technology incorporates a computer-controlled method for putting the edge on forged knives. Using laser-guided precision, our knives are 20% sharper with twice the edge retention. All forged knives are manufactured using PEtec.
This is our steel formula. All WÜSTHOF knives are created using a special alloy of high-carbon stain-free steel.
Forged knives go through over 40 steps in our factory to create the top quality blades WÜSTHOF has to offer. Forged knives include a bolster, which helps to balance the knife. Laser-cut blades go through 14 steps in our factory, and are more economically priced. They are lighter in weight, and do not have a bolster.
The most important knife in any kitchen is the cook’s knife, and after that, it depends on your own personal preferences when cooking.
For a knife-buying guide, explaining the uses for our many different blade shapes, please visit our knife finder page.
Click here to learn more about Edge Care.
Diamond Sharpening Steel has a coarser grit which will remove steel from the knife's edge and sharpen the blade. This is something that someone may only use every few weeks/months depending on how often they use their knives. Whereas the other one is more of a Honing Steel which has a finer grit and will refine the blade edge after sharpening. The Honing Steel is also recommended to use regularly to remove the burr (rough feel on edge of a blade) to refine the edge when it feels a little dull. The two could be used together.
Please send through an enquiry via our contact form and you will be directed to one of our Sales Managers.